curl --request GET \
--url https://{instance}/wapi/v1/conversations/{ticketId}/messages \
--header 'Authorization: Bearer <token>'import requests
url = "https://{instance}/wapi/v1/conversations/{ticketId}/messages"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://{instance}/wapi/v1/conversations/{ticketId}/messages', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{instance}/wapi/v1/conversations/{ticketId}/messages",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://{instance}/wapi/v1/conversations/{ticketId}/messages"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://{instance}/wapi/v1/conversations/{ticketId}/messages")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://{instance}/wapi/v1/conversations/{ticketId}/messages")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"requestId": "req_3bd0a1",
"ticketId": 4821,
"count": 1,
"hasMore": false,
"messages": [
{
"id": "wamid.HBgN...",
"ticketId": 4821,
"fromMe": false,
"body": "Pode me mandar o boleto atualizado?",
"mediaUrl": null,
"mediaType": null,
"ack": 0,
"status": "received",
"quotedMsgId": null,
"contactId": 601,
"createdAt": "2026-09-23T09:12:40.000Z",
"updatedAt": "2026-09-23T09:12:40.000Z"
}
]
}{
"error": "Token não fornecido",
"code": "ERR_TOKEN_MISSING"
}{
"error": "Token sem permissão para esta ação",
"code": "ERR_SCOPE_MISSING"
}{
"error": "ERR_NO_TICKET_FOUND",
"code": "ERR_NO_TICKET_FOUND"
}{
"error": "Limite de requisições excedido",
"code": "ERR_RATE_LIMITED"
}Listar mensagens de uma conversa
Lista as mensagens de uma conversa (ticket) específica. A página 1 devolve as mensagens MAIS RECENTES (a busca no banco é da mais nova pra mais antiga, e o resultado dessa página é invertido pra ficar em ordem cronológica); pra ler o histórico inteiro, avance pageNumber a partir da 1, não pule direto pra última. pageSize é 100 por padrão e o máximo é 200. Cada mensagem traz fromMe, ack (0 a 5, progresso bruto de entrega) e status (texto legível derivado do ack), além de mediaUrl quando há mídia — pode ser uma URL temporária ou pública, dependendo do canal, então baixe o arquivo logo se for guardar. ticketId de outra conta ou inexistente devolve 404. Requer escopo messages:read.
curl --request GET \
--url https://{instance}/wapi/v1/conversations/{ticketId}/messages \
--header 'Authorization: Bearer <token>'import requests
url = "https://{instance}/wapi/v1/conversations/{ticketId}/messages"
headers = {"Authorization": "Bearer <token>"}
response = requests.get(url, headers=headers)
print(response.text)const options = {method: 'GET', headers: {Authorization: 'Bearer <token>'}};
fetch('https://{instance}/wapi/v1/conversations/{ticketId}/messages', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://{instance}/wapi/v1/conversations/{ticketId}/messages",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "GET",
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"net/http"
"io"
)
func main() {
url := "https://{instance}/wapi/v1/conversations/{ticketId}/messages"
req, _ := http.NewRequest("GET", url, nil)
req.Header.Add("Authorization", "Bearer <token>")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.get("https://{instance}/wapi/v1/conversations/{ticketId}/messages")
.header("Authorization", "Bearer <token>")
.asString();require 'uri'
require 'net/http'
url = URI("https://{instance}/wapi/v1/conversations/{ticketId}/messages")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Get.new(url)
request["Authorization"] = 'Bearer <token>'
response = http.request(request)
puts response.read_body{
"requestId": "req_3bd0a1",
"ticketId": 4821,
"count": 1,
"hasMore": false,
"messages": [
{
"id": "wamid.HBgN...",
"ticketId": 4821,
"fromMe": false,
"body": "Pode me mandar o boleto atualizado?",
"mediaUrl": null,
"mediaType": null,
"ack": 0,
"status": "received",
"quotedMsgId": null,
"contactId": 601,
"createdAt": "2026-09-23T09:12:40.000Z",
"updatedAt": "2026-09-23T09:12:40.000Z"
}
]
}{
"error": "Token não fornecido",
"code": "ERR_TOKEN_MISSING"
}{
"error": "Token sem permissão para esta ação",
"code": "ERR_SCOPE_MISSING"
}{
"error": "ERR_NO_TICKET_FOUND",
"code": "ERR_NO_TICKET_FOUND"
}{
"error": "Limite de requisições excedido",
"code": "ERR_RATE_LIMITED"
}Authorizations
Token criado em API → Tokens no painel. Prefixo wtx_live_ (ou wtx_test_).
Path Parameters
Query Parameters
Página (1-based).
Itens por página (padrão 100, máx 200).
x <= 200